Welcome to Injectify!
We are INJ BIO LABS LLC, operating under the trading name Injectify, committed to providing you with the best shopping experience possible. Please review our shipping policy below to understand how we handle shipping and delivery.
1. Shipping Locations
We currently ship to 47 states in the United States (all states except Hawaii, Alaska, and Puerto Rico).
Note: We do not ship internationally from our US store. For international orders, please visit our Canadian store at ca.injectify.is.
2. Processing Time
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after your order is placed. You will receive a confirmation email once your order has been processed and shipped.
3. Shipping Methods and Delivery Times
We provide Standard shipping, with estimated delivery times shown at checkout. Delivery times are estimates and may vary due to factors such as weather or carrier delays.
4. Shipping Costs
We offer free shipping on orders over $150 USD within the United States.
Shipping fees for orders below this threshold will be calculated at checkout.
5. State Regulations and Restrictions
IMPORTANT: Some US states may have specific regulations regarding supplement shipments. It is the buyer's responsibility to verify compliance with their state's regulations before placing an order.
Injectify is not responsible for delivery delays or issues caused by state-specific restrictions or regulations. By placing an order, you acknowledge and agree to these terms.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier's website.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team at support@injectify.is as soon as possible. We will work with the carrier to investigate the issue and resolve it promptly.
8. Incorrect Shipping Information
Please ensure that your shipping address is correct at the time of purchase. Injectify is not responsible for packages delivered to an incorrect or outdated address provided by the customer. If you need to update your shipping information, please contact us immediately at support@injectify.is before your order is shipped.
9. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
INJ BIO LABS LLC (trading as Injectify)
Email: support@injectify.is
New York, NY, USA
Operations: Ottawa, ON, Canada